Review Velocity Analyzer vs Extract Pain Points comparison

Window: last 90 days

Total reviews published: 142 (vs 96 in prior 90 days — +48% velocity)

Sentiment breakdown:
• 5-star: 84 (59%)
• 4-star: 31 (22%)
• 3-star: 14 (10%)
• 1-2 star: 13 (9%)

Ratio trend: positive ratio held steady at 81% — no degradation despite a faster posting cadence.

Early signals:
• "Mobile app stability" mentions up 3.2x — likely tied to a Q1 release
• "Onboarding speed" mentions down 0.6x — recent fix appears to be landing

Read: net momentum up, mobile reliability is t…

Top pain points for Salesforce prospects (ranked by deal momentum):

1. Multi-agent orchestration across clouds — every large customer is rebuilding the same hub
2. Sales rep onboarding time (90+ days) — currently eating ramp ROI on AI features
3. Data residency / regional compliance in EMEA — mid-market customers hit it first
4. Pricing complexity on Agentforce line items — sales teams forecast it wrong
5. Slack-native agent adoption — buyers want agent-to-Slack, not agent-to-portal