Extract Pain Points vs Competitor Pricing Research comparison

Top pain points for Salesforce prospects (ranked by deal momentum):

1. Multi-agent orchestration across clouds — every large customer is rebuilding the same hub
2. Sales rep onboarding time (90+ days) — currently eating ramp ROI on AI features
3. Data residency / regional compliance in EMEA — mid-market customers hit it first
4. Pricing complexity on Agentforce line items — sales teams forecast it wrong
5. Slack-native agent adoption — buyers want agent-to-Slack, not agent-to-portal

Pricing tiers (current public page):

• Free — $0 — up to 10 guests, block storage limit
• Plus — $10/seat/mo (annual) — unlimited blocks, 30-day version history
• Business — $18/seat/mo — SAML SSO, private teamspaces, 90-day history
• Enterprise — custom — audit log, SCIM, advanced page analytics

Model: Per-seat, annual-discounted
Positioning anchors: "All-in-one workspace" vs Linear's "Issue tracking for high-velocity teams" vs Confluence's "Enterprise wiki at scale"

Notable: they added an A…